Frequently asked questions

Have questions? Browse the list of faq's below.

We're here to help answer your questions

Below are a list of questions you might be itching to ask. If you don’t find what you’re looking for, email us at team@airfordable.com

Company

What is Airfordable?

Airfordable is payment plans for your airline tickets. Secure your tickets with a deposit upfront and pay the remaining balance in bi-weekly recurring payments before your departure date.

How does it work?

1. Search for your flights on Google Flight, Expedia, Orbitz, Priceline, Justfly, Travelocity or Vayma and take a screenshot. You can also search on any airline website.
2. Upload that screenshot onto our website during your booking process.
3. Follow the steps and we will calculate a payment plan based on a bi-weekly payment cycle.
4. We only require a deposit upfront.
5. Once your last payment is made, your e-ticket and itinerary is released to you.

Do you charge a fee?

Yes, we do. Airfordable charges a one-time fee on the price of the ticket that varies between 10% and 20%. Sign in to use the payment calculator to determine your fee and payment schedule.

Does Airfordable check my credit?

No. You are so much more than your credit score, so we don’t turn you into a three digit number.

Booking

How do I take a screenshot?

Mac Users
Windows Users

What does my screenshot need to show?

Your screenshot must show the following details: airports, travel dates, flight times, airline, and the total cost of the flight including tax and any upgrades.

What travel websites may I use?

There are over one thousand travel websites available online. Here is a list of the websites we allow:

  • Expedia
  • Google Flight
  • Justfly
  • Orbitz
  • Priceline
  • Travelocity
  • Vayama
  • Any airline website except Spirit.com

NOTE: You may book a Spirit Airlines flight with us but the screen shot needs to come from any of the approved booking websites listed above and not Spirit.com.

How close to the flight departure date may I book?

Your departure date has to be three or more weeks from your booking date (the day your book your flight).

And no unfortunately we can not make any exceptions to this rule.

What kind of flights can I use with Airfordable?

Multi-leg and round trips are accepted. We do not allow one ways at this time.

How many travelers can I have on one booking/payment plan?

You can have up to 10 travelers on one booking/payment plan. If you need more than 10, please contact us.

How many bookings can I have at a time on my account?

You can have a maxiumum of 5 bookings at a time.

What is the a minimum or maximum amount per booking?

Your flight cost only needs to be greater than $200.00.

Can I book a flight on behalf of others?

Yes you can. During the booking process you will asked to fill out the primary traveler's information. Fill in the information of the person you are booking on behalf of (NOT your own information) before you submit the booking. You will be responsible for paying for the ticket, but the ticket will be secured under the name of the primary traveler.

Can I still use my frequent flyer number with Airfordable?

Yes, absolutely. We love miles just as much as you. Your e-tickets are released to you two weeks before your trip so you can add your frequent flyer number.

How do you handle seating arrangements?

We always sit everyone together unless we are told not to before hand.

How do I receive my tickets?

Airfordable emails you with a congratulations email and the airline will also email you the e-tickets. If you don’t receive these emails within 24 hours, please email us immediately.

Can I make changes to my flight once I complete my payment plan?

Once your payment plan is complete, all changes must be made directly with the airline. We are no longer your point of contact once you complete your plan.

Can I cancel my flights after booking without losing the deposit?

You can cancel your flight within 24hrs of booking without forfeiting the deposit. You will be charged any and all airline or online travel agency cancellation fee if any. All payments after the 24 hour grace period are non-refundable.

Can I submit a booking for an unaccompanied minor under the age 18?

At this time, we cannot accommodate bookings for an unaccompanied minor. Please contact the airline directly to make this kind of booking.

Payment

What happens if the price goes down after I book?

Our crystal ball hasn’t come in just yet. Until it does, we cannot predict any price changes. With Airfordable, you are paying to protect your airfare from increasing in price which can be a lot more costly than price drops.

Can I change my flights during my payment plan?

You absolutely can, but there’s a cost. Most airlines charge a change fee. It can range from $200-$500. That fee as well as the difference in ticket price must be paid to us before any changes can be made.

I need to make changes to my payment schedule.

We are happy to do that. Just let us know before we get a failed payment alert. Those aren’t fun.

How are my payments made?

We automatically deduct each payment on your scheduled dates. No need for any action on your end.

The dog ate my card. What do I do?

Bad dog! If anything happens to your card during your payment plan, just login and update your account with the new card information.

Can I pay more than my regularly scheduled payment?

Absolutely. Just send us an email and we can process the payment behind the scenes and apply it to your account. We plan on giving you the ability to do this in the near future.

I can’t make my payments anymore? What do I do?

Communication is key. We understand that life happens and you can’t control it. Let us know as soon as possible so we can begin the process

Do you charge a cancellation fee?

Ewww no. That would make us look so bad. You need to cancel and we charge you a fee for it? We don’t charge late fees, cancellation fees, prepayment fees, or “the sky is blue” fees.

What happens to my payments if I have to cancel?

After May 24th, 2017: All payments towards your booking are non-refundable.

Between June 12th, 2016 and May 24th, 2017: If you have a booking or payment plan, your deposit is non-refundable and any payments made after that is refunded to you as a credit towards your next booking.

Who do I contact about a refund after I complete my payment plan?

Any refunds or credits are determined by the airlines policy and procedures and no longer involve us. Once your payment plan has been completed and you have received your tickets, any changes to your tickets must be done directly with the airline. The same as you would if you had purchased the tickets directly with them.

If you didn't find any of your questions answered above, email us at team@airfordable.com